Accessibility

Queensland Railways is committed to providing rail services that are accessible to all customers. The level of accessibility varies at each station across our long-distance network and on board our trains. We aim to provide a safe, enjoyable service to all our customers and to support customers who may require assistance at any stage of their journey.

Accessibility

Queensland Rail aspires to become an accessible, customer-focused, world-class rail service provider through a commitment to improve accessibility for all customers through enhanced information, services and infrastructure/rollingstock.

Wheelchairs and Mobility Devices

I use a mobility device and would like to know what accessible facilities are provided onboard the train?

The Tilt Trains and Spirit of Queensland offer accessible facilities. When you join or leave the Tilt Train or Spirit of Queensland, a team member will deploy a ramp that can be used to assist any customer who requests it. Accessible seats are available, including for people transferring into the seat from a mobility device.An Accessible Space is included in an Accessible Seat booking.

Additionally, the Tilt Trains and Spirit of Queensland have accessible toilet facilities with the Spirit of Queensland also having accessible showers. The Spirit of the Outback, Westlander and Inlander are not accessible to most customers with mobility devices due to the narrow doors, aisle ways and lack of accessible facilities onboard. However, collapsible wheelchairs which are compact and can be manoeuvred up and down the aisles are available. Customers who experience difficulty accessing the onboard dining facilities may also request food and beverages to be served to their seats or sleepers.

I can walk short distances but use a mobility device to get around. Can I take my device on the train with me?

Depending on their dimensions, mobility devices can be stored on some of our services in accessible spaces within the passenger carriages (Tilt Train or Spirit of Queensland) or in the luggage car of other services (Spirit of the Outback, Westlander or Inlander). A booking is required as space is limited. If you are travelling on the Tilt Train or Spirit of Queensland you may have the option of remaining in your device for the duration of the journey.

Blind or Low Vision

I am blind or have low vision and want to know what onboard facilities or processes are in place to assist me?

All Tilt Train services, and Spirit of Queensland services have:

1) High visibility handrails and grab handles on seats, aisle-ways and flooring in contrasting colours.
2) Accessible signage provided throughout the carriages with raised text, clear colour contrasts, pictograms and Braille.
3) Overhead lockers with raised numbers and Braille to assist you in identifying your seat location.